Payara Platform Enterprise Support Options
Many organizations decide to migrate to the Payara Platform for the comprehensive support options
– Payara engineers provide support from the initial migration planning through to in-production and beyond.
Migration & Project
Before going to production, Payara support engineers assist customers with migration or development projects. Migration and Project support is offered at a flat rate per year no regardless of the size of your environment and supports an unlimited number of units in development. Payara Platform experts accelerate your project delivery while reducing risks and costs.
Production Support (24x7 or 10x5 Options)
When an organization runs the Payara Platform in production, Payara supports global engineers Payara engineers provide support from initial migration planning through to in-production and beyond. guarantee rapid response to issues with mission-critical applications for all customers with Payara Server Enterprise or Payara Micro Enterprise in production.
A 10x5 business hours support is available for non-mission critical environments and a 24x7 support environment for those with mission-critical environments.
Payara Enterprise customers can obtain consultancy services to expand on the Migration & Project Support, 24x7, or 10x5 support options. Consultancy services will accelerate your Payara Platform deployment, migration, or business growth through customized infrastructure improvements and solutions.